F.A.Q. – Here you will find the most frequently asked questions.
Your Personal Organizer
How do I order an planner?
You can order a planner in 4 simple steps. For a complete explanation we refer to the page ‘How to order’
What size does the planners have?
The planners have an A5 or personal size. These sizes were deliberately chosen so that you can still easily take the planners with you and have enough space to write in them.
Can I use the planner next year as well?
Yes, you can buy loose agenda refills for the next year in the webshop.
How many pages will fit in the planners?
Depending on your other accessories, planners will fit between 150 – 350 pages.
Order
I ordered and paid, but did not receive confirmation
If you ordered and paid, you will automatically receive a confirmation, if you did not receive this, please check your SPAM folder. If you can’t find a confirmation there either, please contact us by email: hello@your-personal-organizer.com
Can I still change my order?
In exceptional cases you can still change your order, please contact us a.s.a.p.: hello@your-personal-organizer.com
Where can I find the invoice for my order?
The invoice is sent with the order confirmation by default. If you have created an account you can login there and also find your invoice.
Shipping
When will my order be shipped?
If everything is in stock, your order will be shipped within 1-3 business days.
How will my order be shipped?
All orders we ship with PostNL / DHL or UPS and are sent as insured parcel post with track & trace.
Can I have my order delivered to someone else?
When you place your order, you can choose to have it delivered to a different delivery address. This way you can surprise someone else with a nice item.
How is it that, after completing or redeeming a gift certificate or discount code, I do have to pay shipping costs even though I ordered for a minimum of 175 euros?
When using a discount code, the amount ordered when using the discount code is below this € 175,-, then you do pay the normal shipping costs. In an exceptional case it can sometimes be more advantageous not to use a discount code and you can be cheaper with free shipping.
Returns
Can I return my order?
Should it happen that the delivered item is not quite what you expected, you can return it under the following conditions. Excluded are all custom or personalized items.
You can find all the terms of return here: Returns
Questions
Do you still have questions after reading this F.A.Q.? Then please contact our Customer service.